International Customer Service Policy

ORDERS - All orders placed with Cliniqa Corporation are subject to acceptance. Orders will be confirmed via email or fax. Lead times for orders will be stated in the confirmation. All orders must include a purchase order number with dates certain for shipment. Custom builds require acceptance by the customer of an allowance of 10% over/under on the final build quantity. Pricing will be reviewed annually or as is necessary based on economic variables.

PAYMENT - Terms are net sixty (60) days. A 1.5% monthly late charge will be added to all account balances over sixty (60) days. Payment should be in U.S. dollars drawn on a U.S. bank, money order or cashiers check or by federal wire. Visa, MasterCard and American Express are accepted.

FREIGHT - All shipments: F.O.B. Cliniqa Corporation, San Marcos, CA. Freight delivered either collect or prepay and add. Where freight is collect a handling charge will be added to cover materials and handling at Cliniqa.

SPECIAL HANDLING - All shipments are subject to a Special Handling/Box Charge. Shipments with dry ice are subject to a packing and handling charge. There is also a charge for Animal Export USDA Certificates and U.N. Certified Hazardous Boxes.

RETURNS - Merchandise will not be accepted for return, credit, or replacement without prior authorization by Cliniqa. Notification for breakage, damage, incorrect product/quantity must be made within ten (10) days of receipt of goods. Cliniqa will provide a Return Goods Authorization(RGA)for qualified returns. Return of custom products will not be authorized if product meets specifications agreed upon prior to shipment. Returns may be subject to a restocking charge.

CONDITIONS OF SALE - Products are for research, laboratory or further manufacturing use only and should not be used for human therapeutic applications.

WARRANTY - Cliniqa warrants, to the original purchaser only, that all products are of merchantable quality at the time of sale. It is the sole responsibility of the Buyer to establish the adequacy of all products for any particular intended application, use or purpose.

Cliniqa’s sole responsibility is replacement of the unused product, which is in the original container. Such replacement shall constitute the Buyer’s sole remedy. Cliniqa assumes no responsibility for consequential damages, either direct or indirect, resulting from the use of its products.